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RETURNS POLICY

The Girly-Twirly Gift Company online store is always open. Please enjoy shopping with us anytime that is most convenient with your busy schedule!

RETURNS POLICY

Since we are a custom monogramming store, we create your orders upon special request, and can not accept returns on custom made or personalized items. We create each order based on your specific name or monogram, and therefore we can not resell it if returned.

If there is a spelling error, product problem or a defect in the product, we would be happy to work quickly to remake the product exactly as you originally ordered, as we always want you to be thrilled with your Girly-Twirly Gift Company purchase. We reserve the right to replace or repair your item or issue a refund if a problem arises. If you have any special requests, please feel free to email us before placing your order, as we would be happy to try to accomodate you if at all possible. (Please note that custom requests are non-returnable, as they are also custom created just for you by your special request.)

ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER. To obtain a return authorization number (RA#), please email us at GirlyTwirlyGifts@aol.com with your request. Only returns arriving with this return authorization number will be accepted in our shipping department from the US Postal Service or UPS. We can only accept returns for unused, new product within 30 days of purchase. AFTER 30 DAYS, RETURNS ARE ELIGIBLE FOR A STORE CREDIT ONLY. Please also note that return shipping charges are non refundable.

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