BILLING POLICY

Your credit card will be processed before any personalization production starts. Once the item is personalized for you, if the charge does not go through the item would have to be thrown away. By processing your card before the personalization process begins it assures that we can confidently begin your custom personalization and shipment.

SHIPPING POLICY

Shipping Rates:

FLAT RATE SHIPPING ON ALL ORDERS OF ONLY $5.95

Each item has an estimated custom production time as shown on the item page, and then it ships. We will provide you with tracking numbers to track your packages with the carriers so that you can watch the progress of your delivery. (Please be advised that we can not be responsible for shipments once they have left our studio. You must contact the carrier with the tracking number that we provide to track your package.) We will often "Split Ship" our orders, to get the products that are completed first right out and on their way to you. THIS MEANS THAT YOU MAY RECEIVE MORE THAN ONE PACKAGE FOR YOUR ORDER. PLEASE NOTE THE CUSTOM CREATION TIMES IT TAKES FOR US TO MAKE EACH ITEM. All of our products are handcrafted just for you upon order...and take extra time. Creation times are noted on each item page. Please also note - we ship to the 50 United States only at this time...we do not ship internationally.
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