For the fastest response, you can email your questions or requests directly to our Online Customer Service Representatives. Our customer assistants are available to answer your questions quickly by filling out the form below.
You can also call our phone customer service department. Please note that this department takes slightly longer to escalate your question, research and reply. Our customer service number is:
(866) 596-6851
Mon-Fri: 8am - 12am (EST)
Sat-Sun: 9am - 9pm (EST)
We look forward to answering your questions and helping you with that special gift idea soon!
Some Information On Our Deliveries:
1) Each product page on our website shows an "Availability Time". This is the average time that it takes us to custom create that item for you. Occasionally materials become out of stock or we are waiting on a shipment to arrive and can take slightly longer. We try our best not to let this happen, but occasionally it can occur.
2) During peak gift ordering times such as Christmas, Easter, Mother's Day, End Of The School Year, Back To School and Graduation some production times may take a touch longer. We make our products when you order them, so they are created especially for you. Please allow for the custom creation time.
3) Please note that some of our products will arrive at different times and in different shipments. If you have not received all of your order within 3 weeks, please let us know and we would be happy to track your packages for you.
CONTACT US
