Click to enlargeThank you so much for visiting us today at The Girly-Twirly Gift Company! Our goal is to provide all of our clients with an easy and fun shopping experience, while at the same time providing very high quality individually handcrafted products, and exceptional service. If at any time we can assist you further with questions or customizations, please do not hesitate to email us at GirlyTwirlyGifts@aol.com.

Leslie Kohler - Owner and Designer



Girly-Twirly Gift Company LLC


girlytwirlygifts@aol.com

~Please note: All monogrammed items are created per your specifications and personalized just for you, and are therefore non-returnable. If we have made an error on a monogrammed item we welcome the opportunity to resolve the error immediately and re-ship you the corrected product. Please feel free to email us with any questions through our Inquiry Form on our Contact Us page above! Our online representatives are waiting to assist you.

TURN AROUND TIME:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 12-24 business hours for the postal service, UPS or FedEx to process the package as it must be scanned at the location of departure before you are able to follow the shipment.

If you think you should have received your order by now, please Contact Us using the email form on the "CONTACT US" page above with your order number, and we will be glad to look into locating the status of your order for you!

Please also note - we ship to the 50 United States only at this time. We do not ship internationally.
~

OTTERBOX PHONE COVERS AND iPAD COVERS DISCLAIMER:

OtterBox® phone covers come with a self-adhering clear screen protector as a FREE bonus - this is not included in purchase and we do not warranty or sell separately as it is a free gift. We do not ship replacement screen protectors. Environmental Protection: Case provides added protection against scratches, bump and shock. This case is NOT protective against water. We offer a 30 day from purchase limited warranty on your personalized Otterbox Phone Case. We do not handle OtterBox® Warranty issues, including breakage, beyond 30 days from purchase and will not be able to replace your monogrammed OtterBox® case for any reason. A warranty offers protection for actual defects in a product and its printing upon its arrival. Breaking a case from a drop, forcing it on or off your phone, or rough everyday wear and tear is not a defect in the product nor warranty justified...please take care of your OtterBox cover, as the personanlized hard outer shell can break if dropped or bent to be removed from the phone. Once applied, cover should remain on the phone at all times...there is no need to remove for charging. All cases are breakable and customers are responsible for the care of their own case. *Printed colors may vary from what is shown on your monitor and from other Girly-Twirly iPhone products. *Disclaimer: Girly-Twirly Gift Co. LLC does not warranty your iPhone HTC, iPad or any device against damage or breakage- you are responsible for the care of, insurance and replacements of your own electronic device. Our normal estimated turnaround time is around 5-14 business days plus ship time. This is only an estimation and not a guarentee. Your item is custom made for you and refunds or cancellations are not avaialble due to items not received during this estimated time frame. This does not apply to holidays, rush seasons, or acts of God beyond our control. Turnaround time may be longer during holiday season. (This is an estimated turnaround time and orders could be received sooner or later than estimated time frame.) We know you want your Girly-Twirly personalized product and we are excited to get it to you. Our products are custom made just for you so please be patient...we promise, they are worth the wait!

The Girly-Twirly Gift Company will do our best to meet "request by" dates noted on your orders however, they cannot be guareenteed. We do not call or email to confirm or discuss "request by" dates noted anywhere on orders including special instructions. We will process your order once placed and refunds will not be given for orders not received by the "request by" date.

Personalized products cannot be rushed. However, rush shipping is available if you need it quicker. Just select the rush shipping option of your choice at checkout.

Please make sure you order your product exactly as you want it. Your order will be automatically processed once you submit it and we will not "hold" your order to contact you regarding any comments or instructions noted on your order. If you have a question, please contact us prior to placing your order. Once your order is placed, you are responsible for your order, it is processed as it was placed, and cannot be canceled or changed in any way. This includes but not limited to artwork, shipping addresses, names, monograms, designs, colors etc. There may be variance in your printed colors from what is shown on your screen with our online proofing tool, as screen monitor colors display differently on different monitors and may vary from actual printed colors.

The Girly-Twirly Gift Company reserves the right to cancel or refuse an order at any time at their own discretion.

SOME INFORMATION ON OUR DELIVERIES:

1) Each product page on our website shows an "Availability Time". This is the average time that it takes us to custom create that item for you. Occasionally materials become out of stock or we are waiting on a shipment to arrive and can take slightly longer. We try our best not to let this happen, but occasionally it can occur.

2) During peak gift ordering times such as Christmas, Easter, Mother's Day, End Of The School Year, Back To School and Graduation, and during new Apple product releases (such as New iPhone or iPad model releases) some production times may take a touch longer. We make the majority of our products when you order them, so they are created especially for you. Please allow some extra time during these peak periods.

3) The graphic design process is started on your order within 24 hours of it being placed. Therefore, we can only cancel an order within 24 hours of order placement. If cancelation must take place after that, a graphic design fee may still apply.

4) Please note that some of our products will arrive at different times and in different shipments. If you have not received all of your order within 3 weeks, please let us know and we would be happy to track your packages for you.

5) We are not responsible for shipping losses due to carrier error. Once our products have left our facility and are in the hands of the carriers we transfer responsibility to them for the safe delivery to your door. If there should be a shipping loss we would be happy to remake and reship your items quickly for you at no additional charge, but please note that we do not refund due to carrier error. All carrier claims should be submitted to the appropriate carrier for resolution if you request a monetary refund for the loss.

Monogram Ettiquette & Monogram Guidelines

When you want to give a truly memorable gift that will become a cherished keepsake, we think there is no better choice than a personalized gift. We believe that monogramming makes everything more meaningful. Here is the standard Emily Post Monogramming Etiquette that we normally follow -

Individual Monogram Etiquette - The most common rule is first name initial, last name initial and middle name initial, in that order. So Elizabeth Mary Sullivan's monogram would look as follows: ESM

Married Monogram Etiquette (2 Choices) Modern Monogram Etiquette: The most common rule is the Woman's First Name, the couples Married Last Name, Husband's First Name. So Elizabeth Sullivan married to James O'Neill the monogram would look as follows: EOJ

Traditional Monogram Etiquette: The most common rule to follow is Woman's First Name, Married Last Name, Woman's Maiden Name. So Elizabeth Mary Sullivan married to James David O'Neill's monogram would look as follows: EOS

Mens Monogram Etiquette Or All Same Height Block Font Etiquette: When monogramming something for a man or in our Block or Modern Font with ALL OF THE LETTERS THE SAME HEIGHT, the traditional monogram layout is "First, Middle, LAST. PLEASE NOTE: IF YOU CHOOSE THIS STYLE OF MONOGRAM WE WILL ADJUST YOUR MONOGRAM TO BE IN THE PROPER ORDER OF "First, Middle, LAST" so that it appears in this proper manner for you. For example, James David O'Neill's monogram would be entered as "jOd" on your order form, but we will adjust it as follows: JDO

It is also correct to put a gentleman's surname initial larger in the middle. For James David O'Neill the monogram is also acceptable as follows: JOD

SPECIAL NOTES ON THE ROUND (CIRCLE) MONOGRAM: PLEASE NOTE: THIS FONT CAN LOOK SLIGHTLY "CUT OFF" OR "SQUARED OFF" IF YOU HAVE A "J", "L" or "O" AS THE FIRST OR MIDDLE INITIAL, and a "D" in the left side position will come out backwards to keep the integrity of the circle. (PLEASE click on "Monogram Font Choices" in the left margin to see all letters before ordering this font).

WHOLESALE

At this time we do not offer our products for wholesale.

STERLING SILVER JEWELRY CARE

By nature, sterling silver will tarnish when exposed to air. However proper care and storage will help to keep your sterling silver jewelry sparkling and clean. If your sterling pieces should become tarnished, we recommend ONLY using a jewelry-grade silver polishing cloth to clean it, which will restore the original shine and bright color gently. Using a silver polishing cloth once a month, and storing your sterling silver in a ziploc baggy slows its exposure to air...thus slowing the tarnishing process. Adding a small piece of anti-tarnish jewelry paper to the baggy will prevent the tarnish all together. Never apply polishing agents or chemical dips or toothpaste, as they may scratch, cause chemical blackening or damage the item. Avoid applying lotions, hair products, etc. while wearing sterling silver, or exposing the piece to chemicals such as chlorine, bleach or ammonia, as these may damage them too. We cannot refund or exchange jewelry that has been scratched or damaged by cleaning agents, rough polishing, cosmetics or other personal care products.

WE ARE GREEN!

Here at the Girly-Twirly Gift Company, we try to always remain conscious of our environment. This means that we try to "recycle" and reuse as many shipping boxes as we can, to cut down on the number of trees harmed to create shipping boxes. On all gift shipments, we will always ship in a new box...but for direct orders, you may receive your order in a box that was previously "loved!"

Ordering the Perfect Size:

GIRLY-TWIRLY CLOTHING SIZES

Leotards - Our girls leotards are a wonderful, thick, fully lined lycra/spandex. We typically recommend ordering one size larger than you think she will need! (ex. Age 3 should wear our 4/6x size, Age 5 should wear our 6x/7 size.)

Dresses and Rompers - These lovely, thick European cotton outfits run a bit generously sized new, but shrink to fit "true-to-size" after washing. We usually recommend ordering exact size on these for the best fit.

MONOGRAMMED ITEM CARE

Washing a monogrammed Leotard, Outfit or Towel - We recommend cold water washing for all of our monogrammed items to ensure that there will be no color run from the thread. Even though we use top of the line nylon coated monogramming thread we still recommend cold washing for long color last and wear. Spot bleaching is "O.K.", but we do not recommend full water bleaching.

Thank you so much for your Girly-Twirly purchase. We are honored that you choose us for your gift giving needs, and are happy to answer any questions at any time!

PLEASE VISIT OUR SISTER WEBSITE - www.ClubContessa.com for great PREPPY golf and tennis gifts for every woman on your list.

Thank you for shopping with us today!

WHAT OUR CUSTOMERS ARE SAYING ABOUT US!

Some Of Our Customer Comments -

I received my order yesterday and I wanted to take a minute to personally thank you for all of your help. The name that I wanted has a very senimental meaning behind it. My daddy passed away almost 19 years ago on April 29th and he used to call me Bugaloo Baby! This is the first time I have been able to have it on my car and I am so happy and proud. So Thank you agian, you have made me truly happy!!!!

Deanna (Athens, GA)

I was so happy to find a web store that offered such a range of personalized items! I needed an item quickly and Claire at Girlytwirly.com helped me out. I received my items very fast, and the gifts we a hit. Thank you so much for having such wonderful customer care and taking your time to help me! I have already recommended you to many, and will be shopping again with you!

Megan (Columbus, OH)

I just wanted to take a moment and say "thank you" for your exceptional customer service. Prior to ordering my monogram car decal I had several questions that were answered in a prompt and courteous manner. Then, after submitting my order, I needed to change the color of my decal for it to show up on my window and there was no problem in doing this (which seems to be rare these days). I have now received my decal and I love it!

Melissa (Roswell, GA)

I just wanted to thank you so much for all of your suggestions on the wooden monograms that I want for my wedding reception. I just ordered the small wall monogram decal, and I think it will work great as our stencil.

Your obvious thought and consideration to my idea was really wonderful. It's so unusual to find a company on the Internet who seems to care about what their customer is doing, and you made me, one out of millions of people on the other side of a computer, feel really special. Thanks again.

Margaret (Columbus, GA)

Okay, I've never done this before but feel as though I may explode if I don't. I just received my ACK bag and monogrammed beach towel and cannot tell you how much I love them! I mean I really really LOVE them!! I bought them for a birthday gift for a friend, but am placing an order for myself ASAP! I am so glad I found this store! Thank you!

Christina (Victor, NY)

"WOW! Thank you so much for your quick response. That really makes me feel like a wanted customer! I do a lot of shopping on the internet and you have make me feel like "number one" more than any other company I have done business with. I will be telling all of my friends not only of your beautiful jewelry, but of your 100% attention to the customer. Thanks again,

Rachel (Anchorage, AK)

How can I say "thank you" enough for creating such a special gift for me? The Poppy Bracelet that you created with my children's names on it is the most special piece of jewelry that I have ever owned, and my mother cried when we gave her the "Circle Of Life" bracelet with the whole family's birthstones around her name. The quality of your bracelets is outstanding... beautiful, weighty sterling silver, and your packaging is lovely. I will be back again and again for every birthday we have coming up, Christmas and Mother's Day! Thank you so much again for your beautiful jewelry.

Elizabeth (Princeton, NJ)

Thank you so much for making the bracelets for my twin daughters, Hannah and Grace. They just love them and we get compliments and questions about them everywhere we go. The beads are exquisite and the design is absolutely artistic. They are truely works of art. I have a question for you. I would like to order some custom jewelry for myself without any names. Is this something you would do? (YES IT IS! Please email us for details!)

Laurie (Fairfax, VA)

My bracelet arrived today and I absolutely love it!!! (The Daisy Bracelet) I am so excited, I can't stop looking at it. The pictures don't do it justice. My husband and I are so happy. It is just what I wanted... a beautiful bracelet with both of my boys names on it. Thank you so much for your help and time. I can't wait to recommend you to all of my friends! Thanks again -

Beth (Langhorne, PA)

I just wanted you to know how much I am enjoying my Logan's Day Tote, and how many compliments I have had on it! Last weekend we went to visit my daughter at Wake Forest University and I had one lady in the airport stop me and one on campus wanting to know all about the bag!! Today I was in Talbots and a girl wanted to know about it too. People really seem to love your bags!

Marshall (Danbury, CT)

I have a great story for you! I was vacationing on Kiawah Island. While at a recreation store to buy some Teva's I set my new Girly-Twirly handbag down on a display table with other purses. Suddenly, my purse was GONE!! It turns out that some lady took it to the register and tried to buy it...she thought it was filled to show how many things it would hold! I have been stopped everywhere from the Lilly shop to the local vegetable market about my new Girly-Twirly purse. Thanks for some really special gifts...shopping with you is like shopping with a friend.

MHB - (Centreville, Ohio)

I just love your website and wish I could have one of everything! Today is my birthday and my husband gave me two watchfaces and 3 of your grosgrain watchbands! Obviously I had gone on and on about GirlyTwirly.com. With my birthday money I have just ordered your Jane's Classic Linen Bucket Tote. It is gorgeous!! Thank you for your time and your gorgeous website. Exchange rate and postage be darned, I look forward to being a regular customer!!

Emily - (Sydney, Australia)

I just placed an order on your Online Store after seeing your ad in Martha Stewart Kids Magazine. Your name caught my eye since we used to call my daughter "Girly-Twirly" when she was a baby! I look forward to sharing your website with friends and family. Your products (and website) are just outstanding. I cannot wait to receive the bracelet, and look forward to purchasing additional items in the future!

Kimberly - (Mount Sidney, VA)

Dear GirlyTwirly Gifts:

Just a note to let you know how much my friend loved her leopard make-up mirror. It was a Birthday gift and she is one of those people who has everything. She kept asking me where I had gotten it. (She has great taste.)

Saying that it was the perfect size for her purse, she immediately slipped it into her zebra bag.

Thank you again for such fast service, for such an interesting assortment to select from and for such a unique gift. I know that I will get the same reaction from my nieces when they open theirs at Christmas. Thank you-Thank you-Thank you.

Becky - (McAllen TX)

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